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Shammy
Advanced Contributer
United Kingdom
4607 Posts |
 Posted - 06/08/2012 : 12:19:19
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I'd had a bit of bad luck with an Evans EMAD coated bass drum head. It had a manufacturing defect where the plastic housing for the foam dampening ring had sheared and wouldn't hold the foam ring correctly. With that in mind I contact Ben Alldred at D'Addario to see if anything could be done and he very helpfully and graciously sent me a brand new replacement, free of charge.
Bearing in mind I first made contact with him on Friday, the brand new head arrived first thing this morning and along with it was a complimentary Evans t-shirt. I have to say this is customer service at it's best and I would like to say a public thank you to highlight exactly how well they treat their customers and to of course recommend them to everyone else.
Ben at D'Addario and Evans; fantastic work and a thoroughly nice chap as well. |
http://photobucket.com/albums/f202/Shammy025/
My Band, add and like us: www.facebook.com/sixshooteruk |
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Mark W
Advanced Contributer
United Kingdom
1123 Posts |
Posted - 06/08/2012 : 12:24:49
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| Wish I'd done something about the Reverse Power Centre Dot that imploded halfway through its second gig instead of just writing it off as bad luck now :-( |
Once I've hit it, it stays hit.
http://www.theenzymes.co.uk |
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Me2.
Advanced Contributer
United Kingdom
12462 Posts |
Posted - 06/08/2012 : 12:31:27
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| Yep - Evans are most helpful. |
My Tempus
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Unkle Kev
Advanced Contributer
United Kingdom
1427 Posts |
Posted - 06/08/2012 : 12:52:47
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| When Robert from D'Addario posted on here a few weeks ago I gave feedback on Promark. He responded immediately, and sent me some sticks to show how good their quality is now. Result? I'm a customer again. Good customer service wins every time. |
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www.ecymbals.co.uk
Advanced Contributer
United Kingdom
6186 Posts |
Posted - 06/08/2012 : 13:10:57
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Go Shammy, I never even thought of that.  |
www.ecymbals.co.uk
Paiste Cymbal Specialist ~ Sonor Drum Specialist ~ Drum Theory Specialist ~ Drum Kits For Hire ~ Vic Firth Sticks ~ T Shirts & Merchandise |
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MarkMooch
Advanced Contributer
United Kingdom
1409 Posts |
Posted - 06/08/2012 : 16:38:02
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quote:
Originally posted by Shammy
I'd had a bit of bad luck with an Evans EMAD coated bass drum head. It had a manufacturing defect where the plastic housing for the foam dampening ring had sheared and wouldn't hold the foam ring correctly. With that in mind I contact Ben Alldred at D'Addario to see if anything could be done and he very helpfully and graciously sent me a brand new replacement, free of charge.
Bearing in mind I first made contact with him on Friday, the brand new head arrived first thing this morning and along with it was a complimentary Evans t-shirt. I have to say this is customer service at it's best and I would like to say a public thank you to highlight exactly how well they treat their customers and to of course recommend them to everyone else.
Ben at D'Addario and Evans; fantastic work and a thoroughly nice chap as well.
Excellent, is it the same Ben that works at Newcastle drum centre? Nice guy if so. |
Drummer & Educator in N.E. England.
www.MarkRichardsonDrums.com
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Shammy
Advanced Contributer
United Kingdom
4607 Posts |
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benjisonfire
Advanced Contributer
United Kingdom
4837 Posts |
Posted - 06/08/2012 : 17:46:02
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| I had an evans head that pitted like crazy after a 30 min gig. I don't hit hard at all and was surprised. it was my first evans head and I was put off so emailed the company after advice on here. same experience here, nice fresh head free of charge, and an email telling me it must have been a one off and they hoped it wouldn't put me off their products, great service. |
http://soundcloud.com/benjipage
www.facebook.com/thevacationsuk
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flurbs
Advanced Contributer
United Kingdom
4889 Posts |
Posted - 06/08/2012 : 17:59:43
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quote:
Originally posted by benjisonfire
I had an evans head that pitted like crazy after a 30 min gig... it must have been a one off...
Unless it was a J1. That's what J1's do. |
VideoFile Cymbal Shop at www.2ndchancecymbals.co.uk |
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MacDB7
Excellent Contributer
United Kingdom
254 Posts |
Posted - 06/08/2012 : 20:13:27
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Fantastic!
It really warms my heart to hear of instances like this!
I was quite disappointed to hear how far the mighty Zildjian have fallen in terms of customer service... |
Jazz drummer
Mapex & Zildjian = the perfect combination!
http://soundcloud.com/calum-macleod |
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