Payment Information
We endeavour to keep prices up to date but reserve the right to make changes
without prior notification. We are not VAT registered.
We accept credit card and debit card payment. We accept Visa, MasterCard
and Switch cards. We charge for normal stock items at time of purchase.
UK mainland and international delivery is calculated by total weight.
Signed copies of books and DVD’s are sent by registered post.
Security
All credit card numbers are encrypted when the order is placed using 128-bit
encryption available using the Worldpay secure servers. We do not hold
sensitive information on our site. Should anyone gain unauthorised access
to our database, the information they obtain will not allow them to recover
credit card details. It is our policy not to sell or pass any of this
information to any other organisation or 3rd party. All information is
collected lawfully and in accordance with the Data Protection Act 1998.
Delivery Information
Your order will be processed the same day where possible. Orders are normally
received within three working days however you may often receive the order
day after it was posted.
All signed items will require a signature on delivery. Delivery will
usually occur between 8.00 am and 6.00 pm on working days, Monday to Friday.
Working days do not include Saturdays, Sundays and bank and public holidays.
Orders may be delivered on a Saturday provided your order reaches your
local delivery office in time, but a Saturday delivery cannot be guaranteed.
If deliveries are not possible at the address given on your order, or
your order will not fit through your letter box, or if it requires a signature
and no one is available then the Royal Mail will leave you a card notifying
you of a failed delivery and your delivery will be taken back to your
local sorting office to wait for your collection. The card posted through
your letter box will inform you where your order is being held.
Your local sorting office will hold deliveries for 4-5 working days and
after this period they will return any uncollected deliveries to Mikedolbear.com.
Mikedolbear.com cannot be held responsible because of a failed collection.
No refund is possible in these circumstances and you will be asked to
pay the additional postage price if you ask us to re-send the item(s).
We will deliver to the address as entered onto your order confirmation.
Mikedolbear.com cannot accept any liability for late or failed delivery
if the quoted address is incorrect or incomplete.
If you select to have your order delivered to a work address, Mikedolbear.com
shall be deemed to have successfully delivered your order to its intended
recipient by delivering it to the reception area or post room at the business
address and receiving a signed receipt of delivery from a duly authorised
representative at that address.
Mikedolbear.com use third party companies for deliveries, and we cannot
be held responsible for late deliveries due to postal strikes, transport
strikes and incidents, flood, drought, malicious damage, riot, and civil
unrest.
United Kingdom mainland includes Northern Ireland, Channel Islands, and
the Isle of Man. Delivery times may vary due to the remote location of
some Islands.
Images
Please note images are for guidance only.
Contract
No contract will exist between you and mikedolbear.com for the sale by
it to you of any product unless and until mikedolbear.com accepts your
order by confirming that it has shipped your product. For the avoidance
of doubt, any such contract is considered to have been formed within the
United Kingdom and is interpreted and enforced in all respects in accordance
with the laws of England, and you and mikedolbear.com irrevocably submit
to the non-exclusive jurisdiction of the English Courts.
Your Rights to Cancel
You have the right to cancel your order and return the goods within 7
days. This does not apply audio/video recordings as the seal on these
products has had to be broken in order to get them signed by the artist(s).
A customer has no rights for those defects, which are bought to their
attention before the sale. A customer also has no rights if they damage
the goods themselves or simply changed their mind about wanting the goods.
In the event of a fault customers can reject the goods and receive a full
refund providing they have not accepted the goods. Examples of acceptance
are:
• Informing mikedolbear.com that goods have been accepted
• altering the goods in some way
• keeping the goods for over 3 working days
Returns
You must return the product to us using recorded delivery to the address
at the bottom of these terms within three working days of receiving it.
You must provide proof of purchase. Ideally, this should be your original
receipt but it can be worldpay voucher. Your product must be in a complete
and unused state without any damage. The item should be returned with
the original box, packing and accessories.
Complaints
If you should have a complaint about a product or service we ask you to
email Mikedolbear.com at info@mikedolbear.com. Please outline the nature
of your complaint and please remember to quote your customer order number
if your complaint is about your mail order. We will contact you to discuss
your complaint with you.
We endeavour to respond to all complaints within 3 working days and resolve
any such complaint within 5 working days. If for any reason we are unable
to resolve a complaint within 5 working days we will inform you of this.
Cookies
Cookies are common pieces of information, stored on your hard drive by
your web browser, which help us to monitor your preferences and enhance
your shopping experience whilst you use our site. Most browsers are automatically
set to accept cookies and you can refuse them if you choose, doing so
however will affect the performance and functionality of the website.
Cookies only identify computers not individuals and help us to provide
an efficient high level of customer service.
Trademarks
Logos and other services referenced on this wb site are trademarks or
registered trademarks of mikedolbear.com. Other product and company names
mentioned on this web ite may be the trademarks or registered trademarks
of their respective owners.
Disclaimer
To the fullest extent permitted by law, mikedolbear.com is providing this
web site and its contents on an "as is" basis and mkedolbear.com
makes no representations or warranties of any kind with respect to this
web site or contents, materials or products included in this site. In
addition, mkedolbear.com does not warrant that the information accessible
via this web site is accurate, complete or current. Price and availability
information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent
permitted at law, neither mikedolbear.com nor any of its subsidiaries,
directors, employees or other representatives will be liable for any claimed
damages arising out of or in connection with the use of this web site
or the information, contents, materials or products included on this site.
For the avoidance of doubt, mikedolbear.com does not limit its liability
for death or personal injury to the extent only that it arises as a result
of the negligence of mikedolbear.com, its subsidiaries, directors, employees
or other representatives.
Contact details:
Mikedolbear.com
PO.Box 436
Edgware
Middlesex HA6 6WX
UK
info@mikedolbear.com |
